Standard Rate:
Our standard flat-rate 10% shipping fee is based on your order total and covers the processing, handling, packing and curbside delivery of your order. A $99 In-Home Special Care Delivery surcharge may apply to fragile and/or oversized items. Shipping fees are non-refundable.
In-Home Special Care Delivery:
Some of our products are oversized, heavy, fragile or one of a kind and may require an additional $99 surcharge in order to receive the best possible delivery experience. Special Care Delivery is also available to add on to an order for select items where an upgraded delivery experience is recommended. If In-Home Special Care Delivery is selected (or otherwise requested), you will be charged an additional $99 shipping fee for one order item.
As part of our In-Home Special Care Delivery Service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials.
When your In-Home Special Care Delivery order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. In-Home Special Care Delivery is made Monday through Friday, 8 A.M. to 5 P.M.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges will apply, plus a 20% restocking fee will be deducted from your refund.
Assembly:
Some of our items require assembly, which may be purchased for eligible items for an additional $99. Assembly is only available in addition to our In-Home Special Care Delivery service. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).
Estimated Shipping Times
Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the approximate amount of time your order will be in transit once your order has left the factory:
- Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
- Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory but is usually more economical.
- Orders sent via an In-Home Special Care Delivery Service are delivered on average 4-6 weeks after the order leaves the factory.
Shipping rates will be calculated at checkout if they weigh 150 pounds or less. If necessary, please call customer service at 1-888-821-7023 for shipping rates on all orders.
